Case study - how equipment helped Violet


Violet identified a new model of telephone that is easier to use now her eyesight is reducing and she is less mobile than previously.

The challenge:

Violet lives on her own in a bungalow. She manages independently although she finds she is slower getting around her home and finds it harder to read small print and text. Telephone calls are very important to Violet as they provide her with a means of keeping in touch with her family. Her two daughters live over a hundred miles away and she does not see them often, but does speak to them on the phone at least twice a week. However, Violet was finding she could no longer dial their numbers, she would press the wrong number by mistake. To make matters worse, when she received a call she often didn't get to the phone in time to take the call. She was missing her daughter's calls and unable to ring them. Violet's youngest daughter had brought her a mobile phone to try and help the situation but Violet couldn't use its small buttons.

Possible solutions

Violet's daughter looked through the telephone section of Living made easy and completed the Using the telephone section on AskSARA (our free online guided advice tool) and short listed three possibly types of telephone, which she discussed with Violet:

Big button cordless phones may be ideal for Violet as the big, high contrast keys may help Violet to dial and as the phone is cordless she can keep it nearby.

Otherwise, a corded phone with big, high contrast keys may help Violet to dial numbers and many of these phones also have memory buttons to dial a number with one touch of a button.

Alternatively, some mobile phones with large, clear keypads might be suitable and Violet could keep the mobile nearby so its handy when she receives a call.

Violet's choice and the outcome

Violet decided against a mobile phone as she was concerned about remembering to charge it and did not have reliable reception in all the rooms in her house. She chose to purchase both a large button cordless and large button corded phone as she felt the corded landline phone would be a backup if she forgot to charge her cordless phone or misplaced it. Another reason for having both was as a backup in case of a power cut which might prevent a cordless telephone from working.

Violet got on well with the cordless large button phone and could maintain regular contact with her daughters. The only drawback was a slight rise in her phone bill.