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Information for suppliers

Can I list my products on Living made easy?

Any product that falls into one of our product categories, and can be supplied direct to the public and/or a public sector body anywhere across the UK, can be listed on Living made easy. It is free to be included in the website.

If you are a manufacturer or supplier who is already on our database and your product is not listed, please use our Supplier Self Service to add your product details.

What are the benefits of using DLF's Self-Service supplier site?

If you are a national supplier of daily living equipment (i.e. not a local retailer) and are already listed on our websites as a supplier of equipment, you can use the Self-Service system.

The Self-Service supplier site allows you to:

  • Update your company contact details
  • Update the list of products that you sell
  • Update your products' prices, names and web links
  • Add YouTube™ videos and manuals for your products
  • Notify us of new products
  • Add descriptions to your products (available to manufacturers only).

If you are a supplier of products anywhere in the UK and you aren't listed submit your company details to our Data Services Team .

How do I use DLF's Self-Service supplier site?

Logging into self-service

Access the Self-Service supplier site here: supplier.dlf.org.uk

You can have multiple self-service accounts - if you need to set up more, you can do this via the login page. If you have forgotten your password for any of your accounts, you can reset them via the self-service login page too.

Checking contact information for your company

  • Choose 'Account' then 'Supplier Details' to view your company information
  • Make any necessary amendments and click the 'Save' button at the bottom of the page. Do this even if you have not made any changes as this will let us know you have checked that your contact details are up to date.

Adding your products

  • Choose 'Add New' to search for a product
  • Try different keywords to search for your products
  • Click 'I Supply this Product' to add your details for the product
  • Once you have finished, click the 'Save' button at the bottom of the page.

Adding new products that aren't currently our database

  • If you searched for your product but couldn't find it, you can add it as a new product by clicking the 'I did not find my product' button
  • Add your product information and click the 'Save' button at the bottom of the page
  • You can add up to 10 new products per week
  • If you have more than 100 products to update, it may be quicker to upload a spreadsheet containing your updated product information. Choose 'Bulk Update' to download the template and upload your spreadsheet.

Updating your existing product information

  • Choose 'Products' then 'List All' to view a list of your existing products
  • Click 'View' to see more detailed information about a specific product
  • Make any necessary amendments and click the 'Save' button at the bottom of the page. It is worth doing this even if you have not made any changes as this will let us know you have checked the product information.

If you have any problems using Self-Service or the Batch importer please contact our Data Services team on 020 7289 6111 or email data.services@dlf.org.uk

I've just made some updates to my listings but the changes aren't showing online yet

Every change a supplier makes to a product entry, or their supplier contact details, is flagged up to Data Services.

Data Services check each update to ensure that:

  • there are no errors with the product description (for example, occasionally product entries can be overwritten with the details of a different product)
  • the information supplied is as complete as possible and all relevant fields have been correctly filled in

A new product will take approximately two-three weeks to appear on our websites. This is because we:

  • check that the product is not already listed on the database. If it is, we transfer the details over to the existing product entry
  • amend any added product information so that it follows our style guide
  • add the product to the most appropriate product category or categories
  • add technical information to the product entry (sourcing this from the manufacturer's website)
  • research any suppliers who also sell the product and can therefore be added to the product entry
  • write up short description for the product.

Why can I only upload 10 new products a week?

New product uploads are capped at 10 per week - this is to ensure the level of new uploads remains at a manageable level. With this limit in place, our teams can focus their attention on making sure the quality of the product information provided is of a high standard (once uploaded, our Data Services team, equipment experts and Occupational Therapists check through all information and product changes prior to going live on DLF's websites).

How do I update any incorrect information that appears in my product listings or organisation details on Living made easy?

Please contact our Data Services Team, giving details on where the incorrect information appears along with a description of what needs changing.

You can also register to use our Self-Service System to update certain information - e.g. price, availability, manufacturer's description.

Where can I find out about advertising opportunities on Living made easy?

Our newly designed Premium Listings package is available to national suppliers. Please contact our Marketing department for more information on this and other advertising opportunities.

How can I improve my DLF ratings and ranking?

Ratings and positioning of products are based on:

  • the quality of the information supplied for each product
  • whether suppliers belong to trade associations with Codes of Practice.

You can improve your ratings and ranking by:

  • letting us know of your membership of a relevant trade association. Those Codes of Practice which are audited by an accrediting organisation receive the highest ranking (e.g. the British Healthcare Trade Association's Code of Practice audited by the Trading Standards Institute)
  • letting us know if you comply with ISO 9000 standards
  • regularly updating your product details on DLF Self-Service supplier site.

(Products have not been tested by DLF, therefore the rating is not an indication of the quality of the product.)

Relevant Trade associations

Organisations with externally audited Codes

British Healthcare Trades Association (BHTA)
The British Healthcare Trades Association (BHT) has around 500 member companies. Its Code of Practice is overseen by the Chartered Trading Standards Institute (CTSI). BHTA.com

Security Systems and Alarms Inspection Board (SSAIB)
SSAIB is a certification body for organisations providing electronic security, fire systems and guarding security services. They aim is to promote high standards within these sectors and to provide recognition for those who achieve them. SSAIB is accredited to operate their Electronic Security Systems Certification scheme by the United Kingdom Accreditation Service. ssaib.org

British Security Industry Association (BSIA)
BSIA is the trade association for organisations that provide security products and services including lone worker products. Members must be inspected by an independent, UKAS accredited certification body. bsia.co.uk

Organisations with internally audited Codes

Automatic Door Suppliers Association (ADSA)
The ADSA is a trade association for suppliers of automatic doors. ADSA has developed training relating to standards of safety, quality, reliability and after-sales service for automatic doors (BS EN 16005 standard). This enables member organisations to train their workforce as Authorised Technicians. adsa.org.uk

Association of British Healthcare Industries (ABHI)
ABHI is the industry association for the UK medical technology sector. The association sets minimum standards for members' business practices. abhi.org.uk

The Association of Master Upholsterers and Soft Furnishers (AMUSF)
Upholsterers and soft furnishers wishing to join the Association of Master Upholsterers and Soft Furnishers have their work inspected to ensure that it is of acceptable quality. The Association has a complaints and mediation procedure. upholsterers.co.uk

Association of Play Industries (API)
The API is for outdoor play equipment and surfacing manufacturers and companies specialising in construction and installation. API members are bound by API&'s Professional Code of Conduct. api-play.org

British Assistive Technology Association (BATA)
BATA is a membership organisation for organisations providing assistive technology products and services that enable adults and children to access ICT in learning and work environments. BATA currently do not have a code of conduct for members relating to customer service or professional standards. bataonline.org.uk

British Educational Suppliers Association (BESA)
The BESA is a trade association for manufacturers and distributors of equipment, consumables, furniture and technology for the education market. BESA members subscribe to the BESA's Code of Practice. besa.org.uk

The Kitchen Bathroom Bedroom Specialists Association (KBSA)
Kitchen Bathroom Bedroom Specialists Association members design, supply, and install. Members must abide to the KBSA Code of Practice. kbsa.org.uk

Lift and Escalator Industry Association (LEIA)
The LEIA is the trade association for the lift and escalator industry. Its members have signed up to a safety charter. leia.co.uk

Master Locksmiths Association (MLA)
The MLA is a membership organisation for locksmiths. MLA member companies agree to a customer charter covering customer service. locksmiths.co.uk

National Security Inspectorate (NSI)
The NSI is an inspectorate organisation for the security and fire industries. NSI approved companies are inspected every six months by NSI auditors. nsi.org.uk

Telecare Services Association (TSA)
The TSA is a trade association for organisations that provide telecare and telehealth services. Members who sign up to the TSA's Code of Practice are required to undergo independent inspection against a range of criteria accepted as the industry standard. telecare.org.uk

Trustmark traders
TrustMark is the only Government endorsed scheme for trades in and around the home. TrustMark registered firms are vetted and undergo on-site inspections. trustmark.org.uk

Wheelchair Accessible Vehicle Converters' Association (WAVCA)
WAVCA is the trade association for manufacturers of wheelchair accessible vehicles (WAVs). WAVCA supported the development of British Standards Institute (BSI)-endorsed guidance on design and build specification for wheelchair accessible vehicles and guidelines for those selling new WAVs. wavca.co.uk

ISO 9000 series of standards and ISO 13485
The ISO 9000 series of quality management standards cover business processes and are designed to help organizations ensure that they meet the needs of customers. A number of independent bodies provide independent confirmation that organisations meet the standard's requirements.

How do you retain impartiality if you have advertising on your website?

DLF staff work to agreed impartial procedures which govern how advice or products are added to its websites, and when the information is updated. Thus there is no scope for individual bias or preference in the updating or inclusion of product information.

Like any organisation that provides information free to the public, DLF has to ensure it can secure enough income to be sustainable. DLF uses automated advertising from organisations like Google, as well as advertisements placed on the website by our staff. This advertising has no impact on our impartial approach to the inclusion of products, how we rate products, nor their position within any product listings.

How do I add a video into your website?

You can use our Self-Service System to add links to product videos that you have uploaded to YouTube. Contact our Data Services team for details.

I am a manufacturer. Your website lists certain suppliers as supplying my product but my company does not sell to them or no longer does business with them. What should I do?

DLF updates its information based on the details provided by companies and does so in good faith. If you are the manufacturer of a product you have the right to request removal of any supplier listed as supplying the product(s) you manufacture.

NB - only the manufacturer of the product in question can request removal of a supplier from the product and any company found abusing this system (i.e. claiming to be the manufacturer when they are not) will be removed from our system permanently.

DLF reserves the right to investigate any request by a company to remove supplier(s) attached to the product(s) in question.

To request removal of a supplier(s) from a product(s), the manufacturer must:

  • Provide DLF with a list of products they would like the supplier(s) to be removed from, and the name(s) of the suppliers they wish to be removed. This has to be a list of individual product names written exactly as they appear on Living made easy's website
  • Confirm that they are the manufacturer of the product (their company name will be added to the manufacturer field of the database, which will be viewable by users).

This information must be supplied in the form of a letter or email to our Data Services team.

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